Stitch Express enables you to process refunds for any transaction you have accepted on Stitch Express previously.
You can refund either the full amount of the transaction or a partial amount of it.
From when you confirm a refund, it will take between 3-12 working days for it to reflect in your customer's account. Stitch Express charges no fees to process refunds!
The most important thing to consider with refunds is that the amount you are refunding will be taken from the funds available in your Stitch Express Balance.
Therefore, it is advisable to leave some funds available in your Stitch Express Balance to cover any refunds.
💡Shopify merchants: See how to refund with Shopify here.
How to refund
To initiate a refund open the Sales tab on your Stitch Express dashboard.
Scroll to the transaction you wish to refund and click the More menu.
The details of the sale will open up and you see the option to refund.
Click the Refund button to open up the Refund box and enter in the amount you wish to refund. Remember, it can be either the full amount of the sale or a part of it.
You also can select a reason for the refund for your records.
Click the Confirm button to initiate the refund.
You will see all the details of the refund. Double-check that it is all correct and Confirm to send the refund to Stitch Express to process.
Your customer will receive the refund in 3 - 12 working days.